Refund policy

Refund Policy

We want you to love your Skin by Lume experience. If you're not fully satisfied with your purchase, we offer a 30-day refund policy — no need to return the product.

How it works
Simply email us at skinbylume@gmail.com within 30 days of receiving your order. To help us process your request quickly, please include:
- Your order number
- The reason for your refund request
- A photo of the product

We'll review your request and get back to you within 2 business days.

Please note: due to the nature of our products, we do not accept physical returns. There's no need to send anything back — just reach out by email with the details above and we'll take care of it.

Damages and issues
Please inspect your order upon reception and contact us immediately at skinbylume@gmail.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. Please include a photo of the issue.

Exceptions
We cannot issue refunds for sale items or gift cards.

European Union 14-day cooling-off period
If your order is being shipped into the European Union, you have the right to cancel your order within 14 days of receipt, for any reason and without justification. To request a cancellation, email us at skinbylume@gmail.com within this period along with your order number.

Refunds
Once your refund request is approved, you'll be refunded automatically to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at skinbylume@gmail.com.